We are committed to quality and fair dealings. Please read this policy carefully before engaging our services.
Last updated: April 2026 | Effective: April 2026
We invest significant time, expertise, and creative effort into every project. This policy is designed to be fair to both parties. If you have concerns about your project at any stage, please contact us before requesting a refund. We are committed to resolving issues through communication and revision first.
All projects follow a milestone-based payment structure:
For retainer services, full monthly payment is due on the 1st of each month in advance.
The initial deposit is non-refundable in all circumstances. This is because the deposit is used immediately to schedule your project, conduct discovery and strategy work, and reserve team capacity.
Exception: If we are unable to begin your project within 30 days of receiving the deposit due to circumstances on our end, we will refund the deposit in full.
The second payment becomes due upon delivery of the first draft. If you choose to cancel after the first draft has been delivered, the second payment is non-refundable. This payment covers the development work invested in producing the first draft.
If the first draft delivery is significantly inconsistent with the agreed scope (as documented in the accepted proposal), you may request a revision or raise a dispute before making the second payment. We will work with you to resolve scope disagreements.
The final payment is due upon delivery of the approved final deliverables. Once final files have been delivered, this payment is non-refundable.
You may cancel a project at any time by providing written notice to support@wyzlabsolutions.com. The following applies based on the stage of cancellation:
We reserve the right to cancel a project if a client is unresponsive for more than 21 days, fails to provide necessary content or access, or engages in conduct that makes project completion impracticable. In such cases, fees for completed work are retained and no further obligations exist on either side.
If we cancel a project due to our own inability to deliver, we will refund all payments made beyond work already completed.
Every project includes two full revision rounds per deliverable. If you are not satisfied with a deliverable, please request a revision within 14 days. We will address your feedback within the included revision rounds before any refund discussion is appropriate.
Refund requests will not be considered until the included revision rounds have been fully utilized. This ensures that any quality concerns are resolved through the revision process, which is the most effective way to get the outcome you need.
Additional revisions beyond the included rounds are available at $45 USD per hour.
Monthly retainer services may be cancelled with 30 days written notice. No refunds are issued for retainer months already paid. Work completed during the notice period will be delivered at the end of the billing cycle.
Once SCORM packages or source files have been downloaded or accessed by the client, they are considered delivered and accepted. No refunds are issued for delivered digital files.
To request a refund or raise a concern about a project:
We are committed to resolving all concerns fairly and promptly. Our goal is a successful project, not a disputed payment.
For questions about this policy: